CyberCX - Account Manager - Adelaide & NT
CyberCX, part of Accenture
This role would be suitable for someone with 3-8 years in Account Manager and/or Business Development
You will have previous Cyber/IT/Technology Transformation Sales experience from Enterprise customers, will be confident managing large renewals, whilst enjoy identifying opportunities from new accounts.
This role will be 60% Account Management / 40% Business Development.
You will primarily be managing Adelaide Accounts in parallel to Enterprise Key Account in NT.
This role is Adelaide based, with travel in NT every quarter.
Key Responsibilities:
- Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
- Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
- Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels
- Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
- Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
- Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies
- Enable and conduct product demonstrations and conversations with technical SMEs and customers
- Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans
Preferred Qualifications, Experience & Skills
- A minimum of 3 years account management and customer-focused solutions experience
- Proven project management skills with an ability to manage multiple projects and relationships simultaneously
- An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
- Hands on experience with CRM software and account management systems
- A record of consistently exceeding quota
- Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts
- Skilled in responding to setbacks in an agile and resilient manner
Adelaide
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.