CyberCX - Strategic Account Director (Melbourne)

CyberCX - Strategic Accounts Director

Melbourne | Hybrid

This role is with CyberCX, part of Accenture. 

About the role:

CyberCX is looking for an experienced Strategic Accounts Director to join our Customer team in Melbourne. In this IC role you will own and develop relationships across a portfolio of strategic customer accounts within Financial services.

This is a senior, customer-facing opportunity to take ownership of some of our most important strategic accounts. You’ll build trusted relationships with senior cyber security and technology leaders, develop a deep understanding of their priorities, and bring together CyberCX’s capabilities to help customers strengthen their cyber security posture and achieve meaningful business outcomes.

You’ll be responsible for developing and executing strategic account plans, identifying opportunities for growth, shaping compelling customer solutions and coordinating teams from across CyberCX to deliver an exceptional customer experience.

If you thrive on building long-term partnerships, navigating complex enterprise environments and turning customer challenges into opportunities, this could be the role for you.

What you’ll do:

• Own and develop relationships across a portfolio of strategic customer accounts within financial services. 50/50 hunting & farming role.
• Build and execute detailed account plans focused on customer outcomes and sustainable growth.
• Develop trusted relationships with senior executives and key customer stakeholders.
• Understand customers’ current and future cyber security needs and identify opportunities where CyberCX can add value.
• Identify, qualify and progress new business and growth opportunities within existing strategic accounts.
• Bring together expertise from across CyberCX to develop outcome-focused solutions for customers.
• Lead and contribute to major proposals, RFPs, tenders, workshops and executive briefings.
• Own the customer journey from initial solution proposition through transition to delivery.
• Act as a key point of contact for strategic account matters and help resolve escalated customer issues.
• Collaborate across sales, technical and delivery teams to create a connected and seamless customer experience.
• Maintain accurate account, opportunity and pipeline information within CRM systems.
• Contribute to sales reporting and provide insight into strategic account opportunities.
• Support and mentor less experienced members of the Customer Sales team where required.

About you:

You’re an accomplished enterprise account professional who knows how to build credibility with senior stakeholders and develop relationships that lead to genuine customer and commercial outcomes.

You’ll ideally bring:

• 7+ years’ experience in strategic account management, enterprise sales or customer-focused solution sales.
• Experience working with enterprise-sized customers in Financial services / Big 4 Banks / IT Solutions, SELLING it / Cyber / Transformation Services.
• A demonstrated understanding of cyber security, gained through technical experience, education or significant industry exposure.
• A track record of developing and growing complex strategic accounts.
• Strong consultative selling skills and the ability to translate customer challenges into relevant solutions.
• Experience navigating complex stakeholder environments and engaging confidently with senior executives.
• Experience contributing to or leading complex proposals, RFPs and tenders.
• Excellent written, verbal and presentation skills.
• The ability to collaborate effectively across technical, sales and delivery teams.
• A proactive, resilient and highly accountable approach to your work.

Why CyberCX?

CyberCX provides professional cyber security and cloud services across Australia and New Zealand, partnering with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience.

Our capabilities span consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security, identity and access management, managed security services and cyber security training.

This role gives you the opportunity to bring those capabilities together for some of Australia’s most significant organisations, building strategic partnerships and helping customers navigate an increasingly complex cyber security landscape.

Ready to make an impact?
If you’re passionate about strategic customers, cyber security and building partnerships that deliver meaningful outcomes, we’d love to hear from you.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

Benefits of working at Accenture:

·       18 weeks paid parental leave

·       Long & short-term career break opportunities

·       Structured career development program

·       Local and international career opportunities.

·       Certified as a Family Inclusive Workplace™

·       Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

·       We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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