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Technical Customer Support Associate

Bangkok Job No. r00267384 Temporary - On-Site
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Job Description

Job Responsibilities:

The level 1 support service would consist of the following functions:

  • Log Incidents/ Service Requests

  • Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required)

  • Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible)

  • Assign unresolved tickets to appropriate resolver teams for further incident resolution

  • Assigning ticket to IT Service Provider via IT Service Management Tool

Qualifications

Skill Requirement:

  • Bachelor’s degree from Computer Science, Computer Engineer, Information Technology, or related field

  • 0-2 years of experience in helpdesk, IT support, or technical support role

  • Experience with debugging and troubleshooting techniques

  • Ability to analyze complex technical issues, incoming work and identify root causes/trends

  • Enjoy or be familiar with dynamic environment

  • Excellent written and verbal communication skills

  • Strong collaboration and teamwork skills

  • Critical thinking and problem-solving abilities

  • High attention to details and follow through

  • Fresh graduates are welcome to apply

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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