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Partner Experience Associate

Bangkok Job No. r00190294 Temporary

Job Description

*Please note that this role is remote type of work and you will be working on shift rotational basis

Role Description

This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial. 


  • Own resolving partner issues by using all available tools and resources. 
  • Work closely with internal teams to troubleshoot and solve issues experienced by our partners 

  • Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution 

  • Solicit, organize and contextualize product feedback from partners 

  • Manage ticket flow and communications across multiple teams 

  • Assess, quantify and implement workflow improvements to scale out support 


  • 1-2 years of experience in issue resolution/ incident management 

  • Ability to work independently and solve partner issues without oversight 

  • Ability to analyse data and make informed recommendations 

  • Knowledge of Google Spreadsheets and Microsoft Excel 

  • Exceptional written and verbal communications skills 

  • Ability to work cross-functionally and across multiple time zones and functions 

  • Standout executor with attention to detail, strong organizational skills, and ability to drive results 

  • Advanced level of written and & spoken English 

  • Previous experience of working in the media industry would be an advantage 

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