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Partner Experience Associate

Bangkok Job No. r00190294 Temporary
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Job Description

*Please note that this role is remote type of work and you will be working on shift rotational basis

Role Description 

This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial. 

Responsibilities

  • Own resolving partner issues by using all available tools and resources. 

  • Work closely with internal teams to troubleshoot and solve issues experienced by our partners 

  • Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution 

  • Solicit, organize and contextualize product feedback from partners 

  • Manage ticket flow and communications across multiple teams 

  • Assess, quantify and implement workflow improvements to scale out support 

Qualifications

Qualifications 

  • 1-2 years of experience in issue resolution/ incident management 

  • Ability to work independently and solve partner issues without oversight 

  • Ability to analyse data and make informed recommendations 

  • Knowledge of Google Spreadsheets and Microsoft Excel 

  • Exceptional written and verbal communications skills 

  • Ability to work cross-functionally and across multiple time zones and functions 

  • Standout executor with attention to detail, strong organizational skills, and ability to drive results 

  • Advanced level of written and & spoken English 

  • Previous experience of working in the media industry would be an advantage 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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