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Salesforce CRM
Bangkok
Job No. r00179700
Full-time
Job Description
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Responsibilities:
- Lead a team of CRM developers and provide technical guidance and mentorship.
- Collaborate with business stakeholders to gather and analyze CRM system requirements.
- Design and develop CRM solutions using industry best practices and CRM platforms (e.g., Salesforce, Microsoft Dynamics, etc.).
- Customize CRM systems to meet specific business needs, including creating custom workflows, entities, and reports.
- Integrate CRM systems with other enterprise applications and databases.
- Ensure data integrity and security within the CRM system.
- Conduct code reviews and ensure code quality and best practices are maintained.
- Perform system testing and support user acceptance testing (UAT).
- Troubleshoot and resolve CRM system issues and provide technical support.
- Keep abreast of CRM industry trends and updates.
- Document system architecture, configurations, and changes.
Qualifications
Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field.
Proven experience 5+ years with CRM.
Strong expertise in CRM platforms such as Salesforce, Microsoft Dynamics, etc.
Proficiency in CRM customization, configuration, and development.
Experience leading a team of developers and providing technical leadership.
Solid understanding of CRM system integration and data migration.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills.
Relevant certifications (e.g., Salesforce Certified Developer) are a plus.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
