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Sales Operations - Inbound Customer Service (Japanese Speaking)

Bangkok Job No. r00171865 Temporary

Job Description

Job Responsibilities:

  • Ensures highest standard of service delivery on personalized phone services to our customers

  • Resolves customer complaints and problems to the satisfaction of the customer

  • Educates the customer about the Bank’s products and services and directs them accordingly toward available resources for self-help

  • Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions

  • Alerts management of issues that require escalation for complete resolution

  • Acts on any required customer follow-up in accordance with the Contact Centre guidelines

  • Enters customer data and other relevant information into the systems as required completely and accurately

  • Proactive participation in process improvements and initiatives for increased effectiveness

  • Uses technology and system tools as directed and within established guidelines

  • Maintains confidentiality of the Bank’s customers and data

  • Ensures knowledge is up-to-date by participating in individual and team trainings and meetings, and accessing the updated documentation in the knowledge management system

  • Provides constant feedback from customers to support improve the service delivery




  • Possess good command of written and spoken English and Japanese

  • Recognized Degree/ Diploma in any discipline

  • Minimum 2 years’ experience. Fresh graduates are also encouraged to apply

  • Experience in Contact Centre, Banking or Customer Service environment will be an advantage

  • Possess a positive mindset with a “CAN-DO” attitude and passion to delivery quality service

  • Possess a pleasant voice, excellent communication skills and work etiquette

  • Resourceful, proactive, attentive to details and a good team player

  • Proficient in PC skills including MS Office applications

  • Ability to work on staggered/rotational shifts including weekends and Public Holidays

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