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Digital Trust & Safety Senior Team Lead (Night Shift)

Bangkok Job No. r00139772 Temporary

Job Description

Dedicated to delivering excellence to both clients and team leaders that count on you. You thrive when leading by example and are driven by a need to set your team and team leads up to be successful, both operationally and professionally. You’re an ace communicator and are able to set a strategy for the team thoroughly, whether in writing or in a conversation recognizing the audience and communicating appropriately. You can organize your workload, priorities and time to get the job done, and know how to help your teams develop that skill as well. You get excited and motivated by your team leads’ success and will jump in to do what it takes to help them to meet their goals. You’ve got a strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values. You’re hungry to drive change in Operations and ready to progress and lead the way in developing a high-performance team and team leads for a fast-paced client in an environment of frequent change. 


What you will do: 

  • Act as a mentor to the Team Leaders, provide coaching and guidance to them for their day to day responsibilities and from a career perspective 

  • Actively train TLs on key methodologies used within the work environment 

  • Define, create, maintain and communicate the strategy for your team in alignment with management 

  • Act as a go between for management and team leads, delegate management requests between team leads and ensure an even workload 

  • Define and plan project level programs, provide support guidelines for the duration of the projects as well as deliver 

  • Drive overall performance of the teams, ensure there is alignment on this across all products 

  • Be accountable for the team’s performance both overall and on a product level – KPI and SLAs 

  • Build and maintain relationships with the key client and internal stakeholders 

  • Business reviews preparation and delivery in front of the key client and internal stakeholders 

  • Follow and implement business excellence practices across the team 

  • Communicate effectively with the team deliver key messages and vision from management and provide visibility on his/her responsibilities within the team 

  • Support and engage with the team lead on a professional and personal level to ensure their growth and empowerment 



What it takes: 

  • Bachelor’s Degree or 3-4 additional year of supervisory experience in lieu of degree 

  • Minimum of 3 years team management experience in an international environment 

  • Preferably practical analytical problem-solving skills through analysis using (Excel, SQL, Access queries etc.) 

  • Preferably 2+ years Fraud / Risk Investigation or Customer Service Experience and 2 years’ experience working in a social media environment would be advantageous 

  • Ability to work on own initiatives while in a team environment having a business and client impacts 

  • Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change 

What is in for you: 

  • Multicultural and open environment 

  • Open plan office to support innovation and input 

  • Social and Engagement activities 

  • Employee Assistance Program 

  • Support avenues in regard to looking after your mental health 

  • Many diverse community groups, Accent on Pride, Accent on Gender, Mental Health Allies to name a few 

  • Comfortable break-out areas to enjoy your breaks in 

  • Access to numerous Learning courses 

  • Monthly recognition program involving your peers 

  • Career progression support program 

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