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Digital Trust & Safety Senior Team Lead (Night Shift)
Bangkok
Job No. r00139772
Temporary
Job Description
Dedicated to delivering excellence to both clients and team leaders that count on you. You thrive when leading by example and are driven by a need to set your team and team leads up to be successful, both operationally and professionally. You’re an ace communicator and are able to set a strategy for the team thoroughly, whether in writing or in a conversation recognizing the audience and communicating appropriately. You can organize your workload, priorities and time to get the job done, and know how to help your teams develop that skill as well. You get excited and motivated by your team leads’ success and will jump in to do what it takes to help them to meet their goals. You’ve got a strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values. You’re hungry to drive change in Operations and ready to progress and lead the way in developing a high-performance team and team leads for a fast-paced client in an environment of frequent change.
What you will do:
Act as a mentor to the Team Leaders, provide coaching and guidance to them for their day to day responsibilities and from a career perspective
Actively train TLs on key methodologies used within the work environment
Define, create, maintain and communicate the strategy for your team in alignment with management
Act as a go between for management and team leads, delegate management requests between team leads and ensure an even workload
Define and plan project level programs, provide support guidelines for the duration of the projects as well as deliver
Drive overall performance of the teams, ensure there is alignment on this across all products
Be accountable for the team’s performance both overall and on a product level – KPI and SLAs
Build and maintain relationships with the key client and internal stakeholders
Business reviews preparation and delivery in front of the key client and internal stakeholders
Follow and implement business excellence practices across the team
Communicate effectively with the team deliver key messages and vision from management and provide visibility on his/her responsibilities within the team
Support and engage with the team lead on a professional and personal level to ensure their growth and empowerment
Qualifications
Qualifications
What it takes:
Bachelor’s Degree or 3-4 additional year of supervisory experience in lieu of degree
Minimum of 3 years team management experience in an international environment
Preferably practical analytical problem-solving skills through analysis using (Excel, SQL, Access queries etc.)
Preferably 2+ years Fraud / Risk Investigation or Customer Service Experience and 2 years’ experience working in a social media environment would be advantageous
Ability to work on own initiatives while in a team environment having a business and client impacts
Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change
What is in for you:
Multicultural and open environment
Open plan office to support innovation and input
Social and Engagement activities
Employee Assistance Program
Support avenues in regard to looking after your mental health
Many diverse community groups, Accent on Pride, Accent on Gender, Mental Health Allies to name a few
Comfortable break-out areas to enjoy your breaks in
Access to numerous Learning courses
Monthly recognition program involving your peers
Career progression support program
