This job is no longer available. Continue your job search here.
Trust & Safety QA Analyst (English Speaking)
Bangkok
Job No. r00135848
Temporary
Job Description
Job Description
- Assess the quality of analysts on the project
- Meet volume and quality targets for all quality assurance audits
- Develop and maintain knowledge of client and their business needs processes
- Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements
- Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings
- Take accountability for effectively handling escalations
- Identify root causes for business related issues and recommend solutions to improve overall client satisfaction
- Assist with monitoring and tracking incidents to ensure timely resolution
- Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance
Qualifications
Required Skills & Experience
- Fluent in English (reading, writing, speaking)
- Able to work as night shift, 5 days/ week
- Bachelor's degree
- Previous experience evaluating quality preferred
- Proven commitment to quality in work
- Strong attention to detail
- Ability to explain information and concepts clearly and succinctly for others to easily understand
- Ability to read and interpret policy process maps accurately
- Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile
- Resourcefulness, critical creative thinking, and problem solving skills
- Flexibility and adaptability e.g. learning new processes, policy changes
- Demonstrated ability to work as part of a team, adding a positive attitude and business focus
- Ability to effectively manage time and work in a fast paced, deadline driven environment
- Fluency in social media platforms
- Proficiency with Microsoft Office, particularly Excel e.g. Pivot Table, VLOOKUP, Macros
