Job Description

  • Timely completion of assign escalated disputes within the timeline
  • Creation of project’s weekly assessment based on top error drivers and updates
  • Provide weekly analysis on the weekly assessment result
  • Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
  • Facilitate new workflow project
  • Facilitate New Hire Classes and cross training
  • Involved in the planning phase of activities for performance management initiatives
  • Execute training activities under performance management initiatives
  • Conduct real time audit/side-by-side with analyst
  • Training material creation based on training-needs-analysis
  • Attend training related syncs with clients
  • Review and provide feedback on updated training materials from the client
  • Stay updated with the project trends and tool enhancements
  • Evaluate and sign off on weekly assessment report and email updates
  • Track completion for training roll outs
  • Facilitate culture deck training
  • Onboard new trainers/junior trainers
  • Represent training team on local weekly/monthly business review
  • Creation weekly training performance report
  • Conduct trainer observation to ensure training consistency
  • Lead training meetings to address team’s help items and status check on weekly training activities
  • Assist the site training lead on conducting 1:1 coaching sessions with the trainers
  • Provides monthly Training Needs Analysis along with initiatives and recommendations


Qualifications

  • College Graduate with 2-4 years of experience as a trainer
  • Excellent oral and written communication skills.
  • Sound decision making and organizational skills
  • Ability to present complex information to a variety of audiences
  • Proficiency in MS office applications (Excel, Powerpoint and Word)
  • Proven ability to master the full training cycle
  • Familiarity with traditional and modern training methods, tools and techniques

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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