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Senior Trainer
Bangkok
Job No. r00106285
Full-time
Job Description
- Timely completion of assign escalated disputes within the timeline
- Creation of project’s weekly assessment based on top error drivers and updates
- Provide weekly analysis on the weekly assessment result
- Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
- Facilitate new workflow project
- Facilitate New Hire Classes and cross training
- Involved in the planning phase of activities for performance management initiatives
- Execute training activities under performance management initiatives
- Conduct real time audit/side-by-side with analyst
- Training material creation based on training-needs-analysis
- Attend training related syncs with clients
- Review and provide feedback on updated training materials from the client
- Stay updated with the project trends and tool enhancements
- Evaluate and sign off on weekly assessment report and email updates
- Track completion for training roll outs
- Facilitate culture deck training
- Onboard new trainers/junior trainers
- Represent training team on local weekly/monthly business review
- Creation weekly training performance report
- Conduct trainer observation to ensure training consistency
- Lead training meetings to address team’s help items and status check on weekly training activities
- Assist the site training lead on conducting 1:1 coaching sessions with the trainers
- Provides monthly Training Needs Analysis along with initiatives and recommendations
Qualifications
- College Graduate with 2-4 years of experience as a trainer
- Excellent oral and written communication skills.
- Sound decision making and organizational skills
- Ability to present complex information to a variety of audiences
- Proficiency in MS office applications (Excel, Powerpoint and Word)
- Proven ability to master the full training cycle
- Familiarity with traditional and modern training methods, tools and techniques
