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Job Description

  • Timely completion of assign escalated disputes within the timeline
  • Creation of project’s weekly assessment based on top error drivers and updates
  • Provide weekly analysis on the weekly assessment result
  • Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
  • Facilitate new workflow project
  • Facilitate New Hire Classes and cross training
  • Involved in the planning phase of activities for performance management initiatives
  • Execute training activities under performance management initiatives
  • Conduct real time audit/side-by-side with analyst
  • Training material creation based on training-needs-analysis
  • Attend training related syncs with clients
  • Review and provide feedback on updated training materials from the client
  • Stay updated with the project trends and tool enhancements
  • Evaluate and sign off on weekly assessment report and email updates
  • Track completion for training roll outs
  • Facilitate culture deck training
  • Onboard new trainers/junior trainers
  • Represent training team on local weekly/monthly business review
  • Creation weekly training performance report
  • Conduct trainer observation to ensure training consistency
  • Lead training meetings to address team’s help items and status check on weekly training activities
  • Assist the site training lead on conducting 1:1 coaching sessions with the trainers
  • Provides monthly Training Needs Analysis along with initiatives and recommendations


  • College Graduate with 2-4 years of experience as a trainer
  • Excellent oral and written communication skills.
  • Sound decision making and organizational skills
  • Ability to present complex information to a variety of audiences
  • Proficiency in MS office applications (Excel, Powerpoint and Word)
  • Proven ability to master the full training cycle
  • Familiarity with traditional and modern training methods, tools and techniques

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