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Trust & Safety QA Team Lead

Bangkok Job No. r00106266 Full-time
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Job Description

Responsible for:

  • Site Quality performance

  • Drive and lead RCA, Analysis, Action plans

  • Drive Quality Targets

  • Developing people

  • Develop and maintain good working relationship with client counterparts

  • Coordinating and managing assigned capability roles

Qualifications

  • At least 2 years of relevant experience

  • Management reporting experience

  • Managing measured productivity of team

  • Experience managing productivity-driven operation

  • Strong leadership skills

  • Ability to learn quickly through self-study, classroom, and hands-on experience

  • Strong analytical skills

  • Strong communication skills with all levels of employees and management

  • Ability to perform special projects as needed in addition to daily responsibilities

  • Strong organizational skills

  • Flexibility to work in different shifts and overtime; or swing shifts as needed.

  • Ability to organize staff and supervise workload for maximum efficiency

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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