Trust & Safety QA Team Lead
Bangkok
Job No. r00106266
Job Description
Responsible for:
- Site Quality performance
- Drive and lead RCA, Analysis, Action plans
- Drive Quality Targets
- Developing people
- Develop and maintain good working relationship with client counterparts
- Coordinating and managing assigned capability roles
Qualifications
- At least 2 years of relevant experience
- Management reporting experience
- Managing measured productivity of team
- Experience managing productivity-driven operation
- Strong leadership skills
- Ability to learn quickly through self-study, classroom, and hands-on experience
- Strong analytical skills
- Strong communication skills with all levels of employees and management
- Ability to perform special projects as needed in addition to daily responsibilities
- Strong organizational skills
- Flexibility to work in different shifts and overtime; or swing shifts as needed.
- Ability to organize staff and supervise workload for maximum efficiency
