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Workforce Management (Associate to Analyst level)
Bangkok
Job No. r00096848
Temporary
Job Description
*The employment type of this role is 1-year contract basis with full benefits
OVERALL PURPOSE OF JOB:
Responsible for ensuring standard reports are delivered accurately and on time. They gather and document reporting requirements and manage the production of reports which may include, but are not limited to, financial and quality metrics
DUTIES AND RESPONSIBILITIES:
- Deliver timely ad hoc and standard operational reports
- Gather and document reporting requirements
- Maintain reports inventory
- Manage reporting change requests
- Work with process subject matter experts from each functional team
- Assist in designing insightful report views (excel-based or tool-based or dashboards)
- Provide regular and ad-hoc results interpretation to Accenture management as requested
- Utilize data to identify trends and opportunities for improvement
- Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
- Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed
Qualifications
KEY QUALIFICATIONS/SKILLS
- Graduate with 2 years of working experience with Metrics and Reporting
- Make/propose improvements to work products, services or processes
- Excellent oral and written communication skills.
- Comply with Accenture standards, procedures and policies
- Build skills (self or others) needed to execute responsibilities
