Platform Experience Associate - Japanese Speaking
Bangkok
JOB NO. R00083560
Job Description
Help improve the quality and safety of online contents by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrices for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.
Become and remain knowledgeable about the Client's products and policies
Make well balanced decisions and personally driven to be an effective advocate for the platform's community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Review content within agreed turnaround times and standards of quality
Identify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations
Recognize trends and patterns, and escalate issues that may affect delivery of work in a timely manner
Qualifications
- Fluent in English and Japanese (Working Proficiency)
- Bachelor’s Degree (in any field) is preferred
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Familiar and/or proficient in using social media applications
- Passionate about the Internet and has high level of proficiency in utilizing search engines
- Has good attention to detail and able to work analytically within a problem-solving environment
- High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by the Analyst, which is critical for decisions
- Able to adapt to continuous change
- Flexible in cyclical work schedule
- Dynamic and fast-paced working environment
- Shifting schedule including work hours at night
- Overtime may be required
- We work on Public Holidays
- Wellness support and one on one sessions with wellness coaches
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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