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Digital Data Reviewer Team Lead (Mandarin Speaker)

Business Process Services Team Lead/Consultant | Mid-Level | Full time
Job No. R00082355 | Bangkok
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  • Provide mentorship, guidance and career development to members of your team

  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions

  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise

  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results

  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions

  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

  • Develop and deliver support in accordance with Resilience Plan

  • Develop curriculum for new hire and refresher trainings on resilience. Delivers new hire and refresher resilience trainings in accordance with Resilience Plan and Training Plan

  • Conduct 1:1 coaching sessions with Service Provider Personnel on an as needed / as requested basis. Set aside blockable time in support of this coaching. Be open and accessible to Service Provider Personnel

  • Facilitate group coaching sessions by team to process challenges associated with work and personal life and to strengthen team cohesion

  • BA/BS degree preferred

  • Significant experience in a complex fast paced environment

  • Minimum 2 years of prior relevant people management experience

  • Strategic thinker with strong analytical and creative problem-solving skills

  • Excellent written and verbal communication skills

  • Passion for ensuring an excellent user experience

  • Credentialed/licensed mental health expert with relevant clinical experience in the delivery of empirically supported resiliency-based interventions

  • 3+ years of post-graduate clinical experience delivering both 1:1 and group coaching sessions across the mental health spectrum, including issues related to one’s employment

  • Ability to establish therapeutic alliances and build rapport with a diverse patient population

Bangkok

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