Client Account HR
The Client Account HR (CAHRL) partners with our largest and most complex client accounts and acquisitions to create a phenomenal employee and team experience where people work every day. Here is how current CAHRLs who work with diamond client accounts describe the role:
“I love my role because I am a true partner for the DCAL and their leadership team. They see me as a coach and trusted advisor. I have the best talent assets and tools Accenture has to offer, and I am like an entrepreneur who gets to figure out the best way to apply these assets and tools to the specific needs of my account. At the same time, I feel a strong sense of belonging with the global CAHRL team.”
The CAHRL role partners with a diamond client account across these dimensions and works with the DCALs to achieve the people success priorities for the account.
Talent Strategy & Talent Development – Partner with account leadership on the creation of the talent strategy for the account including the approach for talent development and continuous learning
Talent Planning & Rotation – Ensure a focus on pyramid refresh, role rotation and succession planning linked to the account talent strategy
Engagement, Wellbeing & Strengths – Lead the account approach for how to have engaged people and teams including engagement survey adoption, engagement action planning, recognition, wellbeing programs and integration of strengths
Inclusion & Diversity – Ensure there is a focus on creating inclusive and diverse teams and partner with local and account based I&D teams on key programs
Performance Achievement – Elevate the importance of “every day” performance achievement behaviors including a focus on priority setting and feedback, and lead the client account input experience
Leadership Development – Establish leadership development experiences for the account and serve as a coach for the leadership team
Skills
Problem solving, communication, and project management skillsAbility to handle complexity and ambiguity, to provide structure to complex problems.
Ability to work across a broad range of activities, and enjoy working collaboratively with stakeholders from diverse business, HR, and other cross teams
Strong communication skills - verbal and written across stakeholders within and outside the company
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Excellent communication (written, oral) skills
Identify and review opportunities for improvement in processes to gain efficiency
Behaviors
Strong collaboration and teaming
Confidence in driving processes end to end
Agility to adapt to changing environment
Comfort with uncertainty and fluidity
#LI-GN
Skills / Qualifications
Experience: Minimum 9–13 years of progressive experience in Human Resources, Talent Strategy, or related roles, with demonstrated experience partnering with senior business leaders in complex, matrixed organizations.
Strategic Problem Solving: Strong analytical and problem-solving capabilities with the ability to navigate complexity and ambiguity, translating challenges into clear, actionable people strategies.
Executive Stakeholder Management: Proven ability to build trusted partnerships and influence senior leaders, collaborating effectively across business, HR, and cross-functional teams.
Communication & Influence: Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and drive alignment across diverse stakeholders.
Program & Project Leadership: Strong organizational and project management capabilities with the ability to manage multiple priorities, operate under pressure, and deliver outcomes in fast-paced environments.
Operational Excellence & Process Improvement: Ability to assess current processes, identify improvement opportunities, and implement solutions that enhance efficiency, scalability, and operational effectiveness.
Strategic Execution: Ability to translate enterprise and account-level people strategies into practical initiatives that support talent growth, engagement, and business outcomes.
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