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Service Now Technical Consultant

Singapore Job No. r00235838 Full-time - Hybrid

Job Description

  • Design, develop, and implement custom applications and modules within the ServiceNow platform.
  • Configure ServiceNow applications, including incident management, problem management, change management, and service catalog.
  • Write and maintain scripts using JavaScript, HTML, and XML for business rules, client scripts, and UI actions.
  • Develop and manage integrations with external systems using REST and SOAP APIs.
  • Work with stakeholders to gather and understand business requirements, translating them into technical solutions.
  • Conduct thorough testing of customizations and integrations to ensure functionality and performance meet specifications.
  • Create and maintain comprehensive documentation for custom solutions, configurations, and integrations.
  • Provide technical support for ServiceNow applications, troubleshooting and resolving issues as they arise.
  • Assist with ServiceNow upgrades and maintenance, including testing and validating new releases and patches.
  • Collaborate with cross-functional teams, including IT and business units, to ensure effective solutions and project success.
  • Follow and promote best practices for ServiceNow development, including coding standards and documentation procedures.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications may be preferred.
  • Proficiency in ServiceNow development, including experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.

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