Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Duties

  • Become an expert in the support experience for public figures, content creators, and media companies

  • Develop investigative skills for identifying sources of verification in various cultural contexts

  • Manage high volume ticket queues in a consistent and efficient manner

  • Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content

  • Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues

  • Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution

  • Support charities utilizing their payments, issues and queries as part of our social initiatives

  • Play an active role by contributing to improving policies and processes.

  • Communicate effectively to educate Partners on our Products and provide recommendations when necessary.

  • Work with support team to evaluate Partner’s issues/problems, Identify root causes and derive solutions.

Show more


Qualifications

Required experience

  • Advanced level of written and spoken English a second European language would be an advantage

  • 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential

  • Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results

  • Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions

  • Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred

  • Fluency in one of APAC Languages.

  • Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues.

  • Strong Social Media Savviness.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All