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MES System Lead

multiple locations +view all Job No. r00200870 Full-time - Remote

Job Description

Job Description

About Accenture

Accenture Industry X, part of Accenture, helps businesses thrive in the digital era by combining data and digital capabilities. Join us to experience how we deliver 360 value and collaborate with exceptional people, cutting-edge technology, and leading companies across various industries, making a significant impact worldwide.

About the Team

Are you passionate about DevOps and continuous delivery? Are you looking for a dynamic team that can help you unleash the full potential of technology advances? Look no further! Join our exceptional DevOps team at Accenture Industry X, where our services span the application life cycle, catering to digital customer-facing systems and large-scale enterprise products.

How Will You Make an Impact

Working in Accenture Industry X exposes you to cutting-edge technologies and provides you with various skills and expertise in digital transformation. You will have to:

  • support coordination
  • evaluate of fulfilment of Client Standards, IT Governance and SOPs
  • perform periodic test of backup and recovery in alignment with Infrastructure and Database team
  • provide information about license usage and required additional / reduction of licenses
  • perform regular quality reviews and periodic review of Computer System (Tickets, CPU usage status, Unused Account status, documentation, user accounts, generic accounts, …) in alignment with client responsible and filing the proper review documentation
  • ensure that system documentation incl. SLC documentation and user manuals is complete and up-to-date in regular Periodic reviews CMDB review and update to show always latest status CI
  • Track configuration items and assets accurately
  • ensure that the CMDB and CAPRY is correct and up to date in alignment with BI responsible
  • assess and manage IT Risks of the In-Scope Computer System
  • manage the DRT testing, filing the test plans, conducting them and filing the reports in alignment with BI
  • Implement and manage steady state support
  • manage system lifecycle of Computer System from initiation to decommission
  • ensure backup person for System Lead is designated and available when required
  • communicate and align with BI stakeholders of Computer System (Service Owners, BI Personnel), BI Business and client Functional Domain for consulting, as well as Third Parties
  • ensure latest security patches / updates to prevent Technical Vulnerability
  • recommend optimization of Computer System (e.g. performance)
  • coordinate open tickets with other support teams to ensure fast resolution
  • review and plan of improvements for IT Service Continuity Management in alignment with Client.
  • provide consulting related to decommissioning approach (e.g. Archival requirements, Archival approach)
  • ensure adherence to decommission standards in collaboration with responsible client functions
  • update system documentation / SLC documentation (e.g. CMDB)
  • execute Consulting Request if requested by BI stakeholder or based on specific definitions in support handbook / specific support description
  • create reports as defined in Framework Agreement / this SOW / support handbook
  • provide reports on agreed SLAs and overall status of services
  • generate periodic review, organization, purpose, units and user reports Support Documentation / Training
  • ensure that system documentation incl. SLC documentation and user manuals is complete and up-to-date in regular Periodic reviews (For GxP: Periodic System Review), Regular review of system documentation / SLC documentation incl. user manuals if it is up-to-date
  • update support related documentation e.g. Support handbook
  • create / improve Knowledge articles accordingly
  • ensure appropriate Change request handling incl. Change evaluation

Qualifications

What you need to succeed

  • 3-4 Years professional experience (for the ramp-up and later key roles)
  • English (B2 or better), German, B2 or better.
  • Strong communication skills (Communicating directly with the customer and various stakeholders from customer company)
  • Strong organizational skills
  • Interested in working in a very big team located in various countries
  • Nice to have: Experience in MES (manufacturing execution systems)
  • Agile Mindset, Previous project management support/assistance experience
  • Experience in risk management (methods, processes)
  • Experience in various ticketing systems or Jira, confluence is an advantage.
  • Experience with SQL database and Linux is a must.

Your life at Accenture

At Accenture, we prioritize your health and well-being through comprehensive health insurance coverage and inclusive work arrangements. We value your growth and offer diverse learning and development paths, along with performance-based rewards. You'll also have access to resources for mental health and physical wellness, ensuring inclusivity and support. We provide additional financial support, flexible benefits, and care for your loved ones, respecting diverse circumstances.

Locations

Cluj-Napoca, Targu-Mures, Timisoara

Life at Accenture

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