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Back Office Representative with French

Bucharest Job No. r00111120 Full-time

Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of this team, you will work from Monday, to Friday, 09:00-18:00, in a hybrid way.

How you’ll make an impact:

  • Being part of the processing team on insurance policies for a French client;

  • Receiving and assessing claims according to defined procedures routines (mainly back office activities, but possibility to take incoming calls from clients in front office, upon business need);

  • Receiving and logging all e-mails / web / phone calls and ensuring proper documentation;

  • Verifying documentation and customer information in data capture tools and when needed, transferring claim tickets to responsible party for resolution;

  • Following Reminder procedure to ensure claim assessment;

  • Managing claims tickets assigned in expected SLA;

  • Managing procedures in defined timelines.

Qualifications

Skills that make your work successful:

  • Fluent in French (B2) and at least Upper Intermediate English;

  • Ready to work back office 80 per cent and 20 per cent in contact center when needed;

  • Insurance background is a plus;

  • BPO background is a plus;

  • Customer Interaction Handling;

  • Problem Solving Escalation Management;

  • Data Quality;

  • Operational Excellence;

  • Service Level Agreement handling;

  • Attitude to work according to defined procedures routines, escalating any discrepancy or missing instruction.

Employee Benefits – Be well, work well, live well 

Be at your physical best & take advantage of additional financial support 

  • Flexible medical & dental subscription plan with Regina Maria; 

  • Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers); 

  • Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others; 

  • Discount on Accenture shares through Employee Shares Purchase Plan;  

  • Referral bonus, depending on the career level of the job opening;  

  • Life insurance for you and your loved ones. 

Follow your purpose 

  • 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days; 

  • Additional private pension plan, starting the second month of employment;  

  • Flexible working hours depending on project specifics; 

  • Access to a wide range of training and development opportunities; 

  • Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats). 

Care for you and your loved ones 

  • Psychological and psychotherapy counselling support; 

  • Premium access to well-being apps (Calm and Wysa); 

  • Paid maternity or paternity leave; 

  • Children educational reimbursement;

  • Support for adoption & psychological, financial and legal sessions for everyone in your household. 

 

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

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