Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

 

Every day is a process of growth, being responsible of:

HR Generalist:

  • Answer incoming customer communications, which will involve assessing caller’s needs, entitling the call through analyzing the situation, and offering accurate solutions.

  • Respond positively to customer’s questions in a timely manner.

  • Research complex customer questions thoroughly to provide accurate information and solutions.

  • Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.

  • Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty.

  • Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspectives.

  • Engage with other areas of the business as needed to meet customer needs.

  • Act on behalf of the customer’s best interest within external and internal teams and operations to ensure the smoothest experience possible for the customer.

  • Maintain a positive attitude and support Commitment to Excellence.

  • Maintain On-time attendance and schedule adherence.

  • Maintain meets or exceeds scorecard rating (engagement, productivity, and quality goals).

  • Provide on-the-job training for new employees.

 

Talent Acquisition:

  • Be a support for the Hiring Manager along the lifetime of a requisition from the moment it is opened until the selection of the candidate (briefing call, job posting screening, interview scheduling, disqualify candidates, be involved in the offer);

  • As point of contact for the candidates, you will coordinate schedules with applicants and interviewers, set up phone or in person interviews, reconciliate interview cancellations;  Assure great experience for the candidate along the selection process, by updating his profile information in the database and updating accordingly the status in the system; 

  • Learn, understand and apply the Work Instructions that are framing the Recruitment process; 

  • Respect the Service Level Agreement between Accenture and the client and identify process improvements. 



Qualifications

Skills that make your work successful:

  • Fluent in Portuguese (C1 proficiency) and in English (B2) in both oral and written

  • Excellent customer service skills and customer handling experience.

  • Takes well thought-out action to evaluate, troubleshoot, and follow-up on customer issues, including testing, replicating, and escalating scenarios.

  • Good Client handling skills; 

  • Problem solving and analysis skills, well organized and attentive to details; 

  • Proactive, positive attitude and approach; 

  • Flexibility to seek additional responsibility and tasks when required; 

  • Accepts responsibility as an individual and works well within a team. 

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  • Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Be your best every day in a work environment that helps drive innovation in everything you do.


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