HR Employee Services & Workforce Administration Global Process Owner/Lead with Spanish

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

• Optimizes the specific HR Operation Model for his her area, and support the other GPO for the overall model

• Coordinates directly the assigned Process Matter Experts and coordinates other resources in relationship with projects initiatives assigned to him her.

• Execute service delivery functions to meet client requirements

• Lead activities projects for area of responsibility

• Develop work instructions, process documents and communications

• Ensure delivery team s documentation is in accordance with the agreed ways of working

• Monitor and update client systems i.e. transactions data entry for HR Administration and other cases

• Execute and or coordinate testing of tools

• Act as escalation point for process or tool related issues

• Raise testing issues and monitor issue logs, escalate findings as per de agreed process to the designated contacts and retest when applicable

• Mitigate any raised issues and coordinate activities with relevant parties

• Manage different stakeholders and ensure a proper communication with the operational teams and the client counterpart

• Identify continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization

• Conduct client calls and or workshops on specific activities. Focus on client outcomes, stay up to date and become involved in their projects and activities.

• Train other team members on new or enhanced processes policies

• Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job training and classroom training