Job Description


Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Optimizes the specific HR Operation Model for his her area, and support the other GPO for the overall model

  • Coordinates directly the assigned Process Matter Experts and coordinates other resources in relationship with projects initiatives assigned to him her.

  • Execute service delivery functions to meet client requirements

  • Lead activities projects for area of responsibility

  • Develop work instructions, process documents and communications

  • Ensure delivery team s documentation is in accordance with the agreed ways of working

  • Monitor and update client systems i.e. transactions data entry for HR Administration and other cases

  • Execute and or coordinate testing of tools

  • Act as escalation point for process or tool related issues

  • Raise testing issues and monitor issue logs, escalate findings as per de agreed process to the designated contacts and retest when applicable

  • Mitigate any raised issues and coordinate activities with relevant parties

  • Manage different stakeholders and ensure a proper communication with the operational teams and the client counterpart

  • Identify continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization

  • Conduct client calls and or workshops on specific activities. Focus on client outcomes, stay up to date and become involved in their projects and activities.

  • Train other team members on new or enhanced processes policies

  • Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job training and classroom training



Qualifications

Skills that make your work successful:

  • English Language skills - proficient B2-C1
  • 5+ years general experience in HR field (HR Admin)
  • Client Relationship Management
  • Business Operations Management
  • Project Management
  • Communications Management
  • Metrics Definition and Management
  • General Technology skills good level on the most used HR systems, preferably Success Factors or Workday
  • HR expertise, experienced in Workforce Administration process design, process improvement, project management

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
  • Travel virtually around the globe, working in a diverse and multicultural environment.
  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
  • Have fun while working, participating in internal company events, sports activities and community initiatives.
  • Save money doing the things you love, having access to different discounts on products and services.
  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Be your best every day in a work environment that helps drive innovation in everything you do.


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