Job Description

Client Service Team Service Delivery Team Project Support Team Management and Work Management
Empowered resource who commits the Client Service Team Service Delivery Team to work agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scope
Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
Empowered to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with the appropriate quality
Track and create provide team status using standard templates and actively participate in appropriate internal and external status meetings
Maintain the team s portion of the work plan and or annual plan e.g. resource assignment changes, schedule changes, completion status, etc.
Identify and manage issues and risks and act as an escalation point within the team
Work with other delivery managers and project managers to ensure the Client Service Team Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed
Facilitate an effective Management Operating System ensuring timely reviews of process outcomes 3X3 s, KPI s, SLA s and improvement change initiatives.

Team Finance and Resource Management
Manage team mix to the standard pyramid for type of Client Service Team Service Delivery Team, headcount, macro resource load balance rolling 3 months , utilization, overtime, etc., and escalate issues when required according to established practices
Ensure team delivers within the budget by controlling minimizing costs
People Development and Management
Develop and mentor people, act as a career counselor and create a high performing organization foster relationships, resolve conflicts, etc.
Develop and deliver quality and timely performance feedback
Create annual team priorities and coach team to meet them.

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Qualifications

Cost Management
Operational Excellence
Operations Management
Project Management
Resource Management
Service Level Agreement SLA Management
Service Performance Management and Metrics
Problem Solving and Escalation Management
Peer Reviews, Coaching mentoring skills
Continuous Improvement
Estimation and Planning
Client Relationship Management
People Enablement
Discretion, professionalism, confidentiality and judgment.
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong time management skills
Advanced written and verbal communication skills manages internal and external client communications with individuals at all levels.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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