Attending meetings and workshops with the client to understand requirements, challenges, and risks.
Developing technology solution in cooperation with various technology teams using existing industry standards and best practices.
Creating design and support documentation for the delivered services with adherence to client s processes and procedures.
Resolve incidents, problems affecting the operations availability of high profile production Storage and Backup platforms
Influence standards methods and best practices for large scale enterprise systems
Integrate and Implement alerts with unified incident management tools
Manage service availability and scalability through process tools and automation Perform post mortems and optimize incident response processes
Guide systems engineers in formulating requirements, advise on alternative approaches, and conduct feasibility studies
5 year of administration and support experience in at least three of the following technologies
Storage IBM SVC, DS5000 7000 8000 , NetApp ONTAP 8, 7 Mode and Clustered Mode , Hitachi Data Systems
Backup IBM TSM, Protect , Control, Virtualize , Commvault, NetBackup
SAN switch knowledge experience Brocade or alternatively Cisco
Have good verbal communication skills English in both technical and non technical communications. German language is a plus
Have good experience creating design documents HLD, LLD diagrams Visio and presentations PPT
Have good analytical mindset for problem solving under stress and time pressure
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