Job Description

Job responsibilities:

- Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
- Manage resources to achieve these assignments
- Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings
- Maintain the team’s portion of the work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status, etc.) 
- Approve team member time sheets, identify the source of any variances, and drive plans to correct variances
- Identify and manage issues and risks and act as an escalation point within the team
- Work with other delivery managers and project managers to ensure the Client Service Team/Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed
- For BPO, facilitate effective Management Operating System ensuring timely reviews of process outcomes (3X3’s, KPI’s, SLA’s) and improvement/change initiatives

 


Qualifications

Ideal candidate:

- Advanced English skills;
- Bachelor's degree and minimum 10 years of relevant work experience;
- Supervisory experience in HR or related fields;
- Experience in client relationship management;
- Understands and is an expert in tracking and managing data.
 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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