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IT Customer Service with English-1 year limited contract

Job Location: Bucharest

Regional Description: Romania

Job Number: 00627188

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- Job description

Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!

 


Job responsibilities: 


· Communicate service delivery health to account executives, service teams, and business

stakeholders

·  Manage cloud providers on a day to day basis to ensure they are delivering to contractual

conditions.

· Maintain operational stability and ensure root cause analysis is executed for any service

disruptions

· Work with the cloud infrastructure engineer and customers to better refine automated provisioning

through pattern/workflow documentation

· Manage administration of all production systems, information systems, and technology

infrastructure in scope of the service

· Ensure monitoring of all events and take appropriate actions to address and control unplanned

events

·  Support incident identification, prioritization, categorization, and resolution activities

·  Meter public/private Cloud and on-premise computing consumption as defined by the scope of 

services

·  Support L2 and L1 teams with periodic updates, assist in communications to business about all

environment related incidents 

Are you fluent in English and you would like to start a career in one of the largest organizations in the world?
 
In turn we would like you to have:

• Availability to work in shifts (service is 24x7) 

• Fluency in English, both written & spoken (C1);

• Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office);

• Verbal and written communication skills;

• Active listening skills;

• Detail-oriented and analytical;

• Positive ‘can-do’ approach;

• Problem solving and analysis;

• Customer service orientation.
 
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