Job Description

Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. 
Identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
 



Qualifications

Excellent communication Spanish skills
Excellent written communication skills with email.
Fundamental Technical know-how on system trouble shooting

Good to Have: 
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc 
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc

Continent customers.
Domestic tech support can be considered post evaluating on Voice and accent of candidate.

Our offer:
Opportunity to work from home-1-2 days/week;
Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
Access to a global network of knowledge and resources;
Extensive training through a variety of methods – online, classroom etc; 
Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
An experienced Career Counselor to guide you and check on your progress;
Interesting and challenging work for the world’s leading companies – our clients;
Professional growth opportunities that recognize individual contributions and performance;
A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
Relocation package for candidates from other cities/ countries (if applicable).

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All