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Application Technical Support with Portuguese (afternoon shift)

Job Location: Bucharest

Regional Description: Romania

Job Number: 00529178

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- Job description

● Customer Service agents support end user in day by day operations with specific applications
● Receives and assess claim according to defined procedures / routines
● Receives and logs all e-mail/web/phone call and ensures proper documentation
● Research of required information using available resources, user guides and match complaints with known errors and problems
● Support in using application functionalities, identification of possible workaround
● Identify and escalate priority issues
● Complete call reports in according with coordinators
● Helps agents in routing complaints to appropriate second level group
● Inform coordinators of the existence of new problems and of unmatched or pervasive incidents

• Fluency in Portuguese and English

• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)

• Verbal and written communication skills

• Listening skills

• Problem solving and analysis

• Customer service orientation

 

Ability to cover 2 shifts:

6AM-3PM

2PM-11AM

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