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Collections Analyst with French

Job Location: Bucharest

Regional Description: Romania

Job Number: 00506149

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- Job description

  • Contact customers via e-mail/phone/fax and initiate collection activities;
  • Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
  • Provide necessary information of credit worthiness to customer service when required;
  • Manage the customer portfolio within the agreed credit terms and credit limits;
  • Meet cash collection targets keep up-to-date;
  • Deliver service in line with agreed controls and procedures.
  • Input notes on payment agreements and diarize follow-up actions;
  • Reinstate accounts when payment is received;
  • Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
  • Instigate legal proceeding (in-house or external) for accounts that require legal resolution.
  • Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
  • Register invoice disputes;
  • Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions
  • Fluent in French and English
  • University degree in the economical field is a plus
  • Previous experience in business process area as Collections, Accounts Receivable, Finance
  • Good in dealing with numbers and information
  • Attention to detail and the desire to take responsibility for assigned customers/vendors
  • Computer literacy and working knowledge of Microsoft Office
  • Driven and enthusiastic personality

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