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Senior Payroll Advisor with Romanian

Job Location: Bucharest

Regional Description: Romania

Job Number: 00498156

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- Job description

Job Summary
 
The Payroll Admin SME is a first point of contact for agents, for issue handling and problem solving. Payroll Admin SME is responsible for proactive and effective management of knowledge and process documentation within the assigned team(s). Identifies and drives improvement opportunities within the team’s responsible areas.
Furthermore this position is accountable for performing standard transactional and quality assurance tasks to deliver high standard of service. Also accountable for monitoring of controls execution.
 
Key Responsibilities
 
  • Focus on quality assurance within payroll inquiries and inputs:
    • Accuracy, completeness and timeliness in processing inputs
    • Timeliness of inquiries and accuracy and completeness of response
  • Coordination of distribution of daily/monthly team tasks (no untouched inquiries or inputs, always assigned to someone)
  • Proactively manage team’s process documentation and supporting documentation
  • Provide effective process coaching to the assigned team members
  • Perform transactional activities as other Payroll Administrators (processing inputs, inquiries, controls)
  • Identify knowledge gaps in the team followed by driving a discussion with Team Lead/APC
  • Identify risks in process and participate on their solution/elimination with Team Lead / APC
  • Identify improvement opportunities in the assigned processes
  • Adhere to contractual service levels (SLAs, KPIs, RMs)
  • Act as APC backup where required
  • Participate in knowledge transfer as required
  • Support and sustain a positive work environment that fosters team performance through own work and behavior
 
Benefits:

Relocation bonus (for eligible candidates)

- Competitive salary and performance bonuses

- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription

- Opportunity to practice your language skills with native speakers

- Access to a global network of knowledge and resources

- Extensive training through a variety of methods – online, classroom, etc.

- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries

- An experienced Career Counselor to guide you and check on your progress

- Interesting and challenging work for the world’s leading companies – our clients

- Professional growth opportunities that recognize individual contributions and performance

- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life


 

 
  • Organization skills, attention to detail and follow through to resolve any outstanding issues
  • Good analytical skills
  • Proactiveness
  • Time management and administrative skills
  • Written and verbal communication skills; manages internal communications and external/client communications with assistance.
  • Discretion, professionalism, confidentiality and judgment.
  • Computer literacy and working knowledge of Microsoft Office
  • Ability to operate office equipment (e.g. fax, photocopier, and phone)
  • Fluent or Upper Intermediate English

 

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