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Contact Center Agent with French

Job Location: Bucharest

Regional Description: Romania

Job Number: 00353386

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- Job description

The Contact Center Agent is responsible for processing and resolving all inbound calls of our French client from the insurance industry.


Main responsibilities:
- Demonstrates and delivers excellent client care skills;
- Applies attention to details, delivers high quality outputs;
- Prioritizes tasks and workload;
- Develops improvements to processes and local work instructions as instructed;
- Complies with all client and Accenture Data Security and Quality requirements.
- Follow the internal working procedures and meet all the required deadlines

Work schedule: Monday - Friday, from 9:30 - 18:30, with 1h lunch break.

- Fluency in French (English is always a must);
- Minimum bachelor degree;
- Very good problem solving, analysis skills and attention to details;
- Self-motivated, positive attitude and approach;
- Good communication and interpersonal skills;
- Previous work experience in Customer Service or Back Office activities is a plus;
- General insurance knowledge or economical background is a plus.

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