Trainer (Customer Service) - Japanese Speaker
The Trainer’s primary role is to be responsible for the training design and delivery of the engagement center’s agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, the trainer will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensibly.
Job Descriptions:
Assist Staff Manager and resolve all training requirement
Develop and maintain documents for various processes, assist in preparing development plans
Ensure SOPs and process are compliant to last business and government updates
Create world class training delivery program
Design and maintain training course for all materials and develop appropriate manuals and handouts
Facilitate training sessions
Measure training effectiveness and new hires quality operations delivery
Culture and employee engagement experience promoter
#LI-GM
Job Qualifications:
Minimum 2 years of experience in training, training development, or a similar position
Experience designing training activities to promote engagements
High proficiency in PC skills and detailed knowledge of Microsoft Office, specifically Excel and Power Point
Familiarity with interactive learning activities
Must adapt to change and successfully set and adjust priorities as needed
Ability to work under pressure
Excellent Japanese communication skills, written and orally
Kuala Lumpur
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.