Customer Service Representative
As a Customer Service New Associate, you will be provided with full training on our products or services, once being formed and evaluated, you will be expected to complete the daily assigned tasks and ensure customer satisfaction
Key Responsibilities include:
• Customer Support: Provide support for the resolution of customer problems, issues, requests, and queries. Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
• Communication: Interact with customers through telephone, chat, and/or required applications to validate, investigate, and resolve issues within established guidelines.
• Documentation: Ensure all customer interactions are properly documented and tracked.
• Escalation: Coordinate with the escalation path, which may include internal teams or clients, to resolve complex issues.
• Quality Assurance: Ensure call quality and quantitative standards are met to provide excellent customer service.
• Proficient with computer applications and CRM systems.
• Proficient in both French and English.
• Ability to work under pressure and manage time effectively.
• Good interpersonal and problem-solving skills.
• Strong communication skills.
• Critical thinking and decision-making skills.
• Planning and analytical/problem-solving skills
Ebene
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women
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