Admin Service Desk (Back Office – Procurement Support)
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Job Summary:
The Admin Service Desk (Back Office – Procurement Support) role provides administrative, service desk, and procurement-related support to ensure smooth service operations. This position handles ticket administration, reporting, vendor coordination, purchase processing, and documentation while ensuring compliance with internal policies, SLAs, and procurement procedures.
Key Responsibilities:
Service Desk Administration
Process, track, and manage service desk tickets and service requests
Perform ticket updates, categorization, routing, and closures in the ticketing system
Monitor queues to ensure SLA and turnaround time compliance
Maintain accurate service desk records, reports, and dashboards
Update knowledge base articles, SOPs, and process documentation
Coordinate with front-line support and internal teams for request fulfillment
Procurement & Vendor Support
Raise and track purchase requests (PRs), purchase orders (POs), and service requests
Coordinate with vendors and suppliers for quotations, deliveries, and service timelines
Maintain procurement records, contracts, and vendor documentation
Support inventory tracking and asset-related procurement activities
Ensure procurement activities comply with company policies and approval workflows
Assist with invoice verification and documentation for finance processing
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Required Skills & Qualifications:
Diploma in Business Administration, Supply Chain, Management, or a related field
1–2 years of experience in service desk administration, procurement support, or back-office operations
Experience with ticketing systems (e.g., ServiceNow)
Familiarity with procurement processes (PR, PO, vendor coordination, invoice tracking)
Strong documentation, reporting, and data management skills
Experience in shared services, BPO, or corporate procurement environments
Familiarity with ERP or procurement systems (e.g., SAP, Oracle, Coupa)
High attention to detail and accuracy
Strong organizational and multitasking skills
Clear written and verbal communication
Ability to work independently and meet deadlines
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