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Manufacturing Engineering (ME) Business Support Analyst – German Speaking

Ebene Job No. r00207171 Full-time

Job Description

The ME Business support Officer is responsible for providing technical support for applications, resolving issues, and ensuring smooth operations. Your day-to-day activities will involve, troubleshooting issues, and collaborating with cross-functional teams to ensure timely resolution of issues. Monitor applications and respond to alerts to ensure smooth operations. Troubleshoot and resolve applications and process issues. Collaborate with cross-functional teams to ensure timely resolution of issues. Document and maintain knowledge base articles to facilitate issue resolution. Provide technical support to German end-users in aerospace industry and ensure customer satisfaction.

Key Responsibilities :

• Process & Administrative Support: operations, process and tooling support.

• Provide technical support to end-users

• Client Data Protection: ensure compliance with policies, and confidentiality & integrity of client data.

• Project Status Reporting: metrics & narrative status reporting, client SLA/KPI reporting, variances & trend analysis, also includes generation of reports.

• Governance & Control: implement governance standards including tracking, monitoring, reporting status of project/program deliverables.

• Quality & Compliance: support implementation of quality strategy, including policies, processes, templates, and checklists.

• Communication & Team Support: create/publish project updates, newsletters, orientation materials and start-up kits.

• Meeting Facilitation: document key notes and action items, distribute, proactively drive for action item results and resolution.

• Issue & Risk Management: document issues/risks, assign preventive/corrective actions, and monitor/track to closure.

• Deliverables Management: maintain deliverables repository and documentation.

• Time Tracking: maintain time tracking tools, reconciliation of hours, create exception reports and follow through required actions.

• Continuous improvements and innovation: drive initiatives to optimize day-to-day work, eradicate wastes and automate redundant processes. Adoption & implementation of best practices and standard processes.

Qualifications

Qualifications:

• Bachelor’s degree – Mechanical/Structural Engineering

• Excellent verbal and written communication skills (English,French & German)

 • Excellent interpersonal skills and ability to contribute to a team-oriented environment.

• Excellent organizational skills and attention to details.

• Fast learner with ability to adapt to change.

• Excellent time management skills.

• Ability to prioritize tasks, work under pressure, maintain clear focus and see action through to delivery.

• Creative thinking and approach to address challenges & opportunities.

• Proactive approach with can-do attitude.

• Strong team player

• Build trust and demonstrate integrity in all circumstances.

Other skills:

• German Language – Proficiency: B1

• Strong knowledge of Microsoft Office 365 Suite or related software.

• Well versed with MS Excel functions and analytical features.

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