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Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse abilities and next-generation technology to each business challenge.

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with ground breaking technologies and will have the opportunity to develop a wide variety of new skills on the job.

Role responsibilities:

Within the role you would be required to

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.

  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

  • Ensure accurate documentation, notification, escalation, tracking and follow up of all incidents.

  • Focus on customer contact, not transaction processing.
  • Technical software support
  • Workstation Compliance
  • Asset management
  • Windows 11 support
  • Apple Mac Support

Qualifications

  • Technically skilled
  • Client and service minded
  • Analytical and problem-oriented
  • Excellent oral and written skills in French and English

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

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