Customer Service Associate
Job Description
Job Description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
What responsibilities will you have?
Take customer calls and provide accurate, satisfactory answers to their queries and concerns using all the tools available
Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity, and schedule
Support the organization to achieve full compliance with corporate sustainability standards and focused on quality
Participate in training and professional development and put new skills to immediate and meaningful use
Foster a positive and pleasant working relationship with members of the customer service team
Familiarize yourself with current information about services and products available for customers
Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations
Take steps to improve performance based on coaching
Qualifications
What skills & experience are we looking for?
Strong verbal communication skills in the English language
Willingness to interact daily with customers from a wide range of cultures and backgrounds
Must be comfortable working independently and making minor decisions without direct supervision
Good sense of organization and keen attention to detail
Knowledge of customer service best practices and desire to participate in trainings and professional development
Ability to perform well in a fast-paced working environment
Flexibility in terms of working hours
What academic qualifications do you need?
• SC/HSC/Diploma
• Proven customer service acumen will be an advantage.
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.
