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The Project Management Officer is a professional capable to support projects and programs independently, working in close collaboration with the project manager or delivery manager. This function supports teams in managing programs/projects on resource management, work planning, tracking/reporting status of deliverables and milestones, risk & issue coordination, quality control, financial tracking, and governance activities.
Process & Administrative Support: operations, tooling and logistics support
Client Data Protection: ensure compliance with policies, and confidentiality & integrity of client data.
Program/Project Status Reporting: metrics & narrative status reporting, client SLA/KPI reporting, variances & trend analysis. Includes generation of reports following predefined script as well as preparation of custom reports as per project needs.
Resource Management: demand/supply tracking, manage onboarding/offboarding processes, resource scheduling/tracking/ reporting.
Governance & Control: implement governance standards including tracking, monitoring, reporting status of project/program deliverables.
Quality & Compliance: support implementation of quality strategy, including policies, processes, templates, and checklists.
Communication & Team Support: create/publish project updates, newsletters, orientation materials and start-up kits.
Meeting Facilitation: document key notes and action items, distribute, proactively drive for action item results and resolution.
Issue & Risk Management: document issues/risks, assign preventive/corrective actions, and monitor/track to closure.
Deliverables Management: maintain deliverables repository and documentation.
Workplan Management: work plan creation/maintenance/QA, configuration & management of time tracking tools.
Time Tracking: maintain time tracking tools, reconciliation of hours, create exception reports and follow through required actions.
Cost/ Expense Tracking and Reporting: shift/on-call hours tracking, expense verification/validation, financial & pyramid cost reports, and update forecasts in financial tracking tools.
Invoicing: gather inputs and review/prepare proforma invoices/credit notes, update billing tool and receivables tracking.
Financial Reporting & Analysis: generate financial reports, input billings & revenues in financial tracking tools and review/analyze variances.
Opportunity Management, Pricing & Contracting: track sales opportunities, create pricing, book contracts, and manage financials.
Overall Project Management & Coordination: support project teams/steams with publication, review and sign-off of major deliverables. Ensure consistent project plans are followed in line with schedule, cost, resource, and quality guidelines.
Continuous improvements and innovation: drive initiatives to optimize PMO work, eradicate wastes and automate redundant processes. Adoption & implementation of best practices and standard PMO processes.