QA & Report Senior Analyst
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Key responsibilities:
Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness.
Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers.
Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.
Basic Qualifications:
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Minimum of 2 years in Quality assurance, Data Analytics or Reporting
Preferred Qualifications
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Bachelor’s Degree
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Inside Sales Experience
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Experience with Pivot Tables and PowerPoint
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Proficiency in Microsoft Excel, advanced functions preferred
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Prior experience using call monitoring/ auditing
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Excellent written and verbal communication skills
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Experience with corporate policies and/or community standard
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Strong attention to detail, both written and verbal
This role is in-office 5 days a week.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 05/03/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Role Location Hourly Salary Range
California $26.39 to $72.31
Cleveland $24.42 to $57.84
Colorado $26.39 to $62.45
District of Columbia $28.08 to $66.49
Illinois $24.42 to $62.45
Maryland $26.39 to $62.45
Massachusetts $26.39 to $66.49
Minnesota $26.39 to $62.45
New York $24.42 to $72.31
New Jersey $28.08 to $72.31
Washington $28.08 to $66.49
Atlanta, GA
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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