Salesforce Service Cloud Advisor
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.
Offer
· Career development according to your profile and interests.
· Work in one of the best companies and feel proud.
· Access to an innovative methodology and tools.
· Direct contact with experts worldwide.
· Use of work schemes and cutting-edge technologies.
· Constant training.
· Work environment based on teamwork and collaboration.
· Participation in International Projects
🚀 Responsibilities
- Advise on platform selection, architecture decisions, and technology cost optimization
- Design and implement industry-leading technology assets tailored to business needs
- Act as a Subject Matter Expert (SME) in Salesforce Service Cloud and platform strategy
- Collaborate with cross-functional teams to ensure effective delivery and alignment
- Take ownership of team decisions and contribute to key strategic initiatives
- Analyze complex challenges and recommend actionable strategies to optimize platform performance
- Partner with stakeholders to influence outcomes and elevate quality standards
- Support team growth by sharing knowledge and best practices
✅ Requirements (Must Have)
- +3 years of experience in enterprise platform consulting, advisory, or related roles
- Advanced proficiency in Salesforce Service Cloud
- Ability to collaborate with cross-functional and global teams
- Strong analytical and problem-solving skills
- Advanced conversational English (required for stakeholder interaction)
- Experience contributing to strategic decision-making
⭐ Nice to Have
- Experience in large-scale digital or enterprise transformations
- Knowledge of process improvement methodologies (Lean, Agile, etc.)
- Experience developing reusable technology assets or accelerators
#LI-LATAM
Monterrey
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.