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Service Engineer
Athens
Job No. r00258385
Full-time
Job Description
ARE YOU READY to step up to the New and take your professional growth to the next level?
Are you ready to be at the forefront of innovation in the energy industry? We're seeking dynamic individuals to join our team and make a real impact to one of our major clients in the industry, who is leading the change in the market.
Accenture has partnered with this client to help build and transform its digital capabilities. Through this role, you will be at the core of this transformation and will have a unique opportunity to join the client’s teams in the future, creating further avenues for personal and professional growth and development.
At Accenture, we're not just another player in the energy sector – we're pioneers that act as strategic partners to our clients to evolve and change the rules of the game through cutting edge technologies. Our local team’s strong experience in the energy & utilities industry, paired with our global network of experts and partners allows us to empower our clients with a range of capabilities tailored to their most complex business needs, delivering enhanced value to their clients.
WORK YOU’LL DO
As Service Engineer, you will be responsible for providing support for one or more applications under management of our team for our client. You will start by becoming familiar with applications, solutions and architectures, with the support of our technical teams, and gradually undertake the support activities with the objective of recovering incidents, minimize disruption and continuously improve the quality of the applications.
Responsibilities:
Review and understand incidents raised by business or operations teams
Perform investigation using processes and tools at your disposal, but also using your critical thinking and technical awareness
Coordinate with application teams for root cause analysis and escalation for defect resolution
Coordinate with infrastructure and other technical teams for investigation of non-application related issues
Communicate with business and other stakeholders to ensure accuracy of information and ongoing updates
Update and report on status of ongoing incidents according to priority
Qualifications
WHO WE´RE LOOKING FOR?
Bachelor’s degree in Computer Science, Information Systems or similar relevant degree
Experience as a developer, systems analyst or systems administrator
Experience with one or more of the following technologies/applications is desired:
Azure, Kubernetes, Microservices, Java, Spring boot, JavaScript
Databases (incl. NoSQL)
Integration architectures, web services, REST, SOAP
Salesforce
SAP
Knowledge of monitoring and logging tools such as Grafana
Excellent communication skills in both Greek and English
WHAT´S IN IT FOR YOU?
Competitive salary and benefits, including but not limited to life/health insurance, performance-based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
Continuous hard and soft skills training & development through global platforms & local academy
Career coaching and mentorship to help you manage your career and develop professionally
Ongoing strengths and skills-based evaluation process
Various opportunities to develop your career across a spectrum of clients, industries and projects
Diverse and inclusive culture
Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
Under our Brain Regain initiative, extra relocation benefits may apply
To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.
