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CRM Senior Business Analyst

Athens Job No. r00172369 Full-time

Job Description

ARE YOU READY to step up to the New and take your technology expertise to the next level?

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Technology is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Operations.


As a CRM Senior Business Analyst, you will work directly with the client in an Accenture team, assisting the client in their CRM transformation journey. You will gather requirements to analyze, design and test technology solutions that focus on creating Business Value, amazing User Experience and exceptional Product Quality. In doing so you will take pivotal roles in project IT delivery and be part of a team that uses various delivery techniques, such as Agile.



  • Work with client’s technical and business stakeholders and end users to understand their business needs, identify and document their day-to-day and strategic challenges and objectives.

  • Drive discussions and provide consultation around technology transformation and ensure technology and business solutions represent business requirements.

  • Analyze, discuss and document new functionalities.

  • Analyze as-is and to-be processes to define system/technology/business requirements.

  • Assess and evaluate business processes to identify areas of improvements, define/propose potential business and technology solutions to enhance business performance.

  • Support the development team by writing concise specifications and resolving ambiguities in a timely fashion.

  • Support quality technical delivery by writing test cases and/or conducting acceptance testing as necessary.

  • Be part of a team that ensures the smooth delivery of the project under the agreed plan while leveraging your specialist’s expertise and business knowledge.

  • Work as part of the CRM Platform Team consisting of functional and technical experts, solution architects, and developers’ team.

  • Leverage Accenture’s international assets and expertise to bring new ideas to the clients



  • Bachelor's degree in a relevant field in Computer Science or other relevant field.

  • 5+ years of prior working experience as a Business Analyst in Enterprise Business Applications for Custom or Packaged CRM solutions (i.e., MS Dynamics, Salesforce), preferably in the Finance sector

  • Experienced in Analysis, Design, Testing, Product Development & Innovation

  • Solid and in-depth knowledge of CRM processes gained within complex projects.

  • Basic task management via platforms (i.e., JIRA, Azure DevOps)

  • Basic Office Suite experience (Word, Excel) & experience in documentation

  • Excellent written and oral communication skills with ability to clearly communicate ideas and results on all organizational levels

  • Greek native language and fluent in English

  • Self-motivated with strong problem solving and communication skills with the ability to work creatively and analytically

  • Knowledge of Agile methodologies will be considered a plus

  • Experience in Software Delivery will be considered a plus

  • CRM certifications on packaged solutions will be considered a plus

  • Relevant experience in a reputable international consulting company or a Financial Services company will be considered a plus


  • Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts

  • Continuous hard and soft skills training & development through global platforms & local academy

  • Career coaching and mentorship to help you manage your career and develop professionally

  • Ongoing strengths and skills based evaluation process

  • Various opportunities to develop your career across a spectrum of clients, industries and projects

  • Diverse and inclusive culture

  • Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)

  • Under our Brain Regain initiative, extra relocation benefits may apply

Our new innovative mobile App, Enter Accenture Greece for Android or iOS devices is here! Once you apply for the role and your application is successful, you will receive a notification to download the app and will be able to log in by using your personalized credentials to begin the recruiting process and track your application.

To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website 

The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture Greece will be conducted only via online format during the current period.

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