Job Description

Are you ready to be a part of the digital reinvention of industry and revolutionize your career?

In today’s world, business leaders want to rapidly and confidently reinvent to increase resilience, mitigate risk, and grow with sustainable value.

That’s where Accenture Strategy & Consulting comes in. We bring together strategic visionaries, industry experts, practitioners from across every enterprise function, business intelligence professionals, change specialists, data and AI authorities, and many other specialized skills to co-create each client’s unique path to reinvention. You will be a trusted partner to business leaders, working with a diverse team of experts to deliver successful tech-enabled transformation and new kinds of value for your clients.

Strategy and Consulting is one of four services–the others are Accenture Son, Technology and Operations.

WORK YOU’LL DO

The Customer, Sales & Service practice is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of our work presents great opportunities for growth and ensures that no two days are the same.

As a Manager in Customer Sales and Service you will act as a value architect helping Senior Business Executives to re-think their digital and physical channel strategies, and their service and sales approaches with the aim to improve the experience of their customers. Day-to-day you will be leading a team, aiming to help our clients optimize the organization and processes as well as build new levels of customer experience, connectivity, engagement, and loyalty.

As a Manager in Customer Sales and Service your work could include:

  • Go-to-market approach– Define customer strategy, personalise with modern segmentation and design innovative products/services to bring to market.

  • Sales & Service transformation – Optimise key moments in the digital and physical sales & service journeys, enrich with AI, insight and Next Best Action and deliver via omni-channel.

  • Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption and engagement.

  • Customer/ colleague platforms and tools – Strategically assess and design and deliver customer and colleague-centric tools and platforms



Qualifications

WHO WE´RE LOOKING FOR? 

  • A bachelor's degree in Management or other similar fields

  • 6+ years of relevant experience

  • Ability to speak to customer trends across multiple industries and connect these to organizational challenges, transformative solutions and business/customer outcomes.

  • Championing and monetizing the voice of the customer

  • Ability to lead teams and structure your teams’ work

  • Ability to manage multiple priorities, and assess and adjust quickly to changing priorities

  • Ability to think innovatively and design and deliver client oriented digital solutions

  • Ability to work with stakeholders to understand their need and build trusted relationships

  • Understanding of delivery methodologies with an emphasis on agile

  • Utilize your data fluency to enrich insights and observations

  • Ability to perform well under pressure and with defined timelines and milestones

  • Advanced verbal communication skills; ability to articulate your thoughts, ideas, and develop a point of view about your work.

  • Lastly and most importantly, someone who enjoys working with a diverse range of highly motivated individuals.

WHAT´S IN IT FOR YOU?

  • Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts

  • Continuous hard and soft skills training & development through global platforms & local academy

  • Career coaching and mentorship to help you manage your career and develop professionally

  • Ongoing strengths and skills based evaluation process

  • Various opportunities to develop your career across a spectrum of clients, industries and projects

  • Diverse and inclusive culture

  • Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)

  • Under our Brain Regain initiative, extra relocation benefits may apply

To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/. 

The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture Greece will be conducted only via online format during the current period.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All