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Customer Support Technician with Czech

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00551642


- Job description

Main responsibilities:

• Provisioning of IT support services to end-users (2nd level of IT support; end users are supported both on-site or remotely)

• Troubleshooting of IT related incidents, escalation/cooperation with other internal/external groups as appropriate

• Processing of request from users, provisioning the information about the solutions / progress

• Adherence to Accenture / IT processes and policies

• Working with ticketing application (Service Now)

• Participation in local/regional projects/initiatives (as/when required)

• Reporting activities

• Other duties as assigned

Required skills:

• Czech/Slovak language: Native, English language: Fluent

• Good knowledge of Workstation HW

• Good interpersonal and communication skills

• Operating systems:

o Deep technical knowledge of Windows 10 is required

o Knowledge of other Microsoft operating systems (including server OS) is an advantage

• Networking: Knowledge of TCP/IP protocols and commands required as well as basic knowledge of networking components (switch, HUB, router etc.)

• Applications: MS Office 2016 required (user level of knowledge)

• Ability to troubleshoot network problems/operating systems/application problems, knowledge helpdesk application/information system

• Other requirements (not mandatory): 

o basic knowledge of IT Service Management framework

o knowledge of Juniper JunOS

o knowledge of Citrix

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