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Content Moderator Agent (Portuguese)

Heredia Job No. r00204439 Full-time - On-Site

Job Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Key Responsibilities:

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels

  • Understand and remain updated on changing client policies and guidelines

  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

  • Serve as an advocate for the user community

  • Participate in process improvement initiatives that improve quality and efficiency of work

  • Participate in continuous training programs and workgroup discussions for optimal development in the role

  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

Required Experience:

  • Strong coping, emotional resilience, and stress-management skills

  • Excellent comprehension, communication skills.

  • Excellent comprehension, communication, English and Portuguese skills

  • Microsoft Office and Microsoft Teams Knowledge

  • Deep familiarity and passion for the internet, internet platforms, and internet culture

  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

  • Previous business process outsourcing, customer service, or content moderation experience is a plus

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

  • Strong attention to detail

  • Comfort synthesizing and analyzing information from multiple streams

  • Strong critical thinking and decision-making skills

  • Ability to work well individually and as part of a team

  • Ability to work differing rotations/shifts and non-standard work hours

  • Flexibility in meeting changing business needs in a fast-paced environment

  • Commitment to quality, efficiency, and effectiveness

  • Availability to work 100% in the office

  • Schedule flexibility to work on holidays and weekend if needed.

What we offer:

  • Health and Life Insurance

  • Accenture days, 3 additional vacation days

  • On site doctor

  • Birthday leave

  • Internet reimbursement

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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