Job Description

Responsible for assisting customers with any queries, perform queue management and perform other tasks in accordance with the DTP.
Handles requests of simple to medium complexity
Resolves and reconciles discrepancies between payments and customer invoice
Coordinates urgent and critical cases with internal teams or with vendor
Performs complete task given by Team Leads Subject Matter Experts SME
Adherence to client s policies and procedures

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Qualifications

Minimum of 2 years of experience performing Order to Cash processes and Helpdesk
Excellent communications skills required,
Accounts Receivable domain experience preferred
Minimum 1 year experience with Microsoft Office
Preferred background with experience in accounting systems, such as SAP ERP, Oracle Financial Systems
Invoicing experience in an IT Company
Adaptable to learn new processes, concepts and skills
Demonstrates the ability to work as part of a team
Able to work under time pressure, able to prioritize workload and meet strict deadlines.
Strong analytical and problem solving skills
Positive attitude and flexible, especially in the period of month quarter year end closing
Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels
Responsible and ensures accuracy in the completion of tasks
Written and oral communication skills English
Reliable, proactive approach to entrusted tasks
WORKING CONDITIONS
Moderate to no travel depending on project involvement
Overtime and On Call may be required
Local holidays are observed

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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