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Customer Success Management - Senior Analyst

Heredia Job No. 12113197 Full-time

Job Description

The Work: Customer Success Representative

·       Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities 

·       Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 

·       Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 

·       Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization  

·       Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts  

·       Engage with existing medium to large customers in onboarding or steady state, or transformational phases

·       Work with end-users, operational, business, and financial decision makers


Basic Qualifications: 

  • Minimum of 3 years’ experience in sales or account management  
  • Proficient with Microsoft tools/services (Azure and/or MSFT 365)
  • Language Required: English - minimum level C1 required.

Preferred Qualifications:

  • Bachelor’s degree 
  • Utilisation of interpersonal skills to communicate and foster positive business relationships
  • Deep understanding of customers’ concerns and the ability to troubleshoot as needed
  • Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations

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