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Customer Success Management - Sr Analyst

Heredia Job No. 12105128 Full-time

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Who We Are:

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.

Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

The Work: Customer Success Representative

  • Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities 

  • Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 

  • Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 

  • Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization  

  • Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts  

  • Engage with existing medium to large customers in onboarding or steady state, or transformational phases

  • Work with end-users, operational, business, and financial decision makers

Qualifications

Basic Qualifications: 

  • Minimum of 3 years’ experience in sales or account management  

  • Language(s) Required: English - minimum level C1 required.

Preferred Qualifications:

  • Bachelor’s degree 

  • Utilisation of interpersonal skills to communicate and foster positive business relationships

  • Deep understanding of customers’ concerns and the ability to troubleshoot as needed

  • Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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