Interpret day to day business objectives and prepare execute operational practices work programs.
Perform data entry or other client related tasks in various systems, as required
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
Perform and or ensure completion of quality review check on outgoing work
Identify and assist with development of support materials for team use
Act as subject matter expert for team members, peers and or clients as assigned
May act as a point of contact for senior client representatives
Develop and maintain knowledge of customer and customer specific business environment, customer Service Level Agreements and department s product s key performance requirements
Demonstrate understanding of the customer s business needs or market and maintain high customer satisfaction ratings
Follow up on incidents to ensure customer satisfaction complete outbound customer contacts to resolve customer issues or recommend products services
Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
1 to 2 years of prior experience
Proficient communication and written skills in English.
Client Customer handling experience
Excellent customer service skills
Proficient in Metrics and Reporting
Proficient in MS Office including MS Excel, Word and PowerPoint
Should be capable to take initiatives, team player
Should be capable to do training with customers
Develops and maintains good working relationships with others
Acts confidently in uncertain circumstances works effectively in ambiguous situations.
Takes well thought out action to achieve a specific impact Positive, energetic, enthusiastic attitude
Proven problem solving skills and the ability to think critically and use a logical approach to determine the best solution innovative ideas in ambiguous situations where minimal information is provide
The Candidate need to be US Citizens
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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