Process Excellence Analyst
Responsibilities:
Develop clear and detailed processes that reflect the current and targeted business model.
Create and support specific overall business processes and sub-processes, including development of templates.
Monitor the document flow and work-related procedures.
Audit quality and results.
Perform data and application maintenance updates.
Communicate with internal and external customers. Acts as a first POC for customer escalations.
Identify, escalate data and program specific issues to appropriate level of management.
Proactively and on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process.
Qualifications:
Previous experience in the filed of customer support, QA, training or administrative background.
Fluency in English.
Very good verbal, written and interpersonal communication skills.
Experience in relationship management with customers/vendors.
Good analytical and problem-solving skills.
Ability to create standard documentation.
Attention to details.
Experience with MS Word, Excel, PowerPoint.
Working hours:
Monday-Friday
work on shifts between
6:00-15:00
14:00-23:00
22:00-06:00
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Sofia
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