Trust & Safety Team Lead - Japanese
Key Duties and Responsibilities:
- Oversee and manage a multinational team analyzing web data for a prestigious international company;
- Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions;
- Manage ad-hoc operational projects and process improvement initiatives as per client requirements;
- Interface effectively with other teams, delivery lead and client teams;
- Manage the performance of the team and act as the team’s career counselor;
- Forecast team output and support scheduling of agents.
Qualifications:
- Bachelor’s Degree
- 2-4 years of work experience as Team Lead & university education;
- Team leadership experience and proven track record of success in previous work;
- Fluency in English
- Good knowledge of other foreign language(s) will be an asset;
- Good knowledge of Microsoft Office;
- Strong verbal and written communication skills in Japanese.
Kuala Lumpur
Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
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