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Spanish Bilingual

Executive Support Services Analyst | Full time | Experience: 2-5 years
Job No. R00273327 | Mandaluyong City
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Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa 

  • May require interpretation service during conferences or meetings with counterparts, clients, and vendors. 

  • Initiate and implement Quality Assurance and process improvement activities 

  • Assist in Capability Development of bilinguals by conducting coaching or language training activities 

  • Research, compile and learn business, tools and technical terminologies 

  • Use and contribute in strengthening translation tools to increase productivity 

  • Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks 

  • Work with teams and diverse range of people 

  • Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English) 

  • Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.) 

  • Other language-related tasks as may be defined and assigned from time to time 

  • A bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply 

  • Able to effectively communicate, verbally and in writing, in both English and a foreign language (i.e., Spanish) 

  • Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience 

  • Familiarity with MS Word, MS Excel, and MS PowerPoint 

  • Experience in analysis, troubleshooting, problem solving and project management 

  • Must be willing to work on holidays, weekends, shifting schedules and extended working hours 

#LI-PH

Mandaluyong City

Equal Employment Opportunity Statement

We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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